FAQs

My case has discolored and is yellow. Is this normal?

While not normal, exposure to extreme humidity and temperatures can cause yellowing over time. This can also happen with wear and age. Most of our products come with a lifetime warranty. Please SUBMIT A REQUEST and we will be happy to assist and replace your item if needed.

My case is defective and I need a replacement but I'm getting a new device.

Can I file a claim for my old case and get a new case for my new device?

First, how exciting that you are getting a new device!

The warranty would only be in effect to replace the case you currently have and is not transferrable. The warranty is specific to the item originally purchased based on the proof of purchase submitted.

Make sure to register for our newsletter on Bansusa.com so you can keep up to date on the latest promotions and the new case styles as they are launched. We know you'll find one you love for your new device!
 
How can I clean my case?

We recommend using a damp cloth and no harsh chemicals. Mild soap and water should do the trick.

What does drop protection mean?
 
Great question! Most Bansusa cases are designed and extensively tested by a 3rd party laboratory for durability up to a height of 10 ft. We also have some cases tested up to 15'.
 
While no case manufacturer can guarantee that you will not incur damage when a device is dropped, we design and build for durability and protection to help keep your device safe.
 
Help! I can't get my case off my device.
 
All of our cases are designed to fit snugly on your device.

We recommend holding the device securely in one hand with the camera facing towards you. Gently use your thumb to push through the camera hole, while pulling the case off around the edges of the phone in the opposite direction.

We do have some "how to" videos on our Instagram page here.

What is the liquid in the Waterfall Case? Is it safe?

Our Waterfall cases contain a non-toxic mineral oil (similar to baby oil), beads and glitter. The mineral oil in our Waterfall cases has been tested and certified to be safe.